T-Shirt Generator Support

Welcome to T-Shirt Generator Support! We're here to help you get the most out of your AI-powered t-shirt design experience.

Last Updated: January 3, 2025

Contact Us

Email: support@tshirtgen.com

Response Time: We aim to respond within 24-48 hours during business days.

Hours: Monday - Friday, 9:00 AM - 5:00 PM EST (excluding holidays)

Quick Links

Frequently Asked Questions (FAQ)

Account & Authentication

How do I create an account?

  1. Open the T-Shirt Generator app
  2. Tap "Sign Up" on the welcome screen
  3. Enter your email address and create a password
  4. Verify your email (check spam folder if not received)
  5. Start designing!

I forgot my password. How do I reset it?

  1. Tap "Forgot Password?" on the login screen
  2. Enter your email address
  3. Check your email for reset instructions
  4. Click the reset link and create a new password
  5. Log in with your new password

Can I use the app without creating an account?

Yes! Guest users can:

However, creating an account allows you to:

How do I delete my account?

  1. Go to Settings > Account
  2. Scroll to the bottom and tap "Delete Account"
  3. Confirm deletion
  4. Your account and data will be permanently deleted within 30 days

For assistance, email support@tshirtgen.com.

Design Generation

How do I generate a design?

  1. Go to the "Generate" tab
  2. Enter a text prompt describing your design (e.g., "a cool robot surfing")
  3. Optionally select an AI model (nano-banana recommended)
  4. Tap "Generate Design"
  5. Wait 15-30 seconds for your AI-generated design
  6. View your design on a t-shirt mockup

What AI models are available?

What are generation limits?

Limits reset on the 1st of each month at 12:00 AM UTC.

I've reached my generation limit. What can I do?

Why was my design blocked or failed to generate?

Our AI uses safety filters to prevent:

If your design was blocked in error, please contact support@tshirtgen.com with details.

How do I write better prompts?

Tips for great prompts:

Examples:

Can I edit a generated design?

Currently, you cannot edit designs after generation. However, you can:

Design editing features are coming soon!

Purchases & Orders

How much do t-shirts cost?

What sizes are available?

See our size chart in the app for detailed measurements.

What payment methods do you accept?

All payments processed securely by Stripe. We do NOT store your credit card information.

Is my payment information secure?

Yes! Payments are processed by Stripe, a PCI DSS Level 1 certified payment provider (the highest security standard). We never see or store your credit card details.

When will my order ship?

Timeline:

  1. Order placed → Admin review (24-48 hours)
  2. Order approved → Sent to Printful for production (3-7 business days)
  3. Production complete → Shipped (3-5 business days)
  4. Total estimated delivery: 1-2 weeks

You'll receive tracking information via email when your order ships.

Can I track my order?

Yes! Once your order ships:

  1. Check your email for tracking information
  2. Or go to app Orders tab > View Order > Tracking Number
  3. Click tracking number to see delivery status

Can I modify or cancel my order after purchase?

Please double-check your order details before purchasing!

What if my t-shirt arrives damaged or defective?

Contact us within 7 days of delivery at support@tshirtgen.com:

  1. Include your order number
  2. Attach clear photos of the defect
  3. Describe the issue

We'll work with Printful to provide a replacement or refund.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and times vary by location.

Note: International orders may be subject to customs fees, duties, or taxes. These are the buyer's responsibility and NOT included in our pricing.

What if my order is lost or delayed?

If your order hasn't arrived within the estimated timeframe:

  1. Check tracking information
  2. Contact support@tshirtgen.com with your order number
  3. We'll investigate with Printful and resolve the issue

Subscriptions

What is the Premium subscription?

Premium subscribers get:

How do I subscribe to Premium?

  1. Go to the Generate tab
  2. Tap "Upgrade to Premium"
  3. Follow the prompts to subscribe via Apple App Store or Google Play
  4. Start generating more designs!

How do I cancel my subscription?

iOS (Apple):

  1. Open Settings on your iPhone
  2. Tap your name → Subscriptions
  3. Find T-Shirt Generator
  4. Tap "Cancel Subscription"

Android (Google Play):

  1. Open Google Play Store
  2. Tap Menu → Subscriptions
  3. Find T-Shirt Generator
  4. Tap "Cancel Subscription"

Or in the app:
Settings > Subscription > Manage Subscription (redirects to Apple/Google)

Will I get a refund if I cancel?

Do unused designs carry over to the next month?

No, unused designs do not roll over. Your generation limit resets to the full amount on the 1st of each month.

Commissions & Sharing

How do I share a design and earn commissions?

  1. Go to your Closet and select a design
  2. Tap "Share Design"
  3. Copy your unique share link
  4. Share the link on social media, messaging apps, etc.
  5. Earn 10% commission when others purchase through your link!

How much commission do I earn?

10% of the subtotal (before discounts and shipping)

Example:

When do I get paid?

How do I track my commissions?

  1. Go to Profile > Commissions
  2. View:
    • Pending earnings
    • Total earnings
    • Payout history
    • Designs shared and their performance

Do I need to pay taxes on commission earnings?

US users: If you earn over $600/year, we'll send you a 1099-NEC tax form. You're responsible for reporting income and paying taxes.

International users: Subject to your country's tax laws. You're responsible for tax compliance.

Consult a tax professional for specific advice.

Can I share my own design and buy it to earn commission?

No! Purchasing your own designs to earn commission is considered fraud and will result in:

Privacy & Data

What data do you collect?

We collect:

See our Privacy Policy for full details.

Do you sell my data?

No, we do NOT sell your personal data.

We only share data with trusted service providers:

How do I download my data?

  1. Go to Settings > Privacy
  2. Tap "Download My Data"
  3. We'll email you a file with all your data in JSON format
  4. Or email support@tshirtgen.com to request your data

How do I delete my data?

  1. Go to Settings > Account > Delete Account
  2. Confirm deletion
  3. Your account and data will be permanently deleted within 30 days

For assistance, contact support@tshirtgen.com.

Content Moderation & Safety

How do I report inappropriate content?

  1. Find the design you want to report
  2. Tap the "⋮" menu or "Report" button
  3. Select a reason:
    • Inappropriate/NSFW content
    • Copyright infringement
    • Hateful/abusive content
    • Spam
    • Other
  4. Optionally add details
  5. Submit report

We'll review within 24 hours and take appropriate action.

How do I block a user?

  1. Go to the user's profile or design
  2. Tap "⋮" menu
  3. Select "Block User"
  4. Confirm

Blocked users:

Manage blocked users: Settings > Privacy > Blocked Users

What happens to reported content?

What content is prohibited?

See our Community Guidelines for full details.

Prohibited content includes:

Technical Support

The app won't load or keeps crashing

Try these steps:

  1. Close and reopen the app
  2. Check your internet connection
  3. Update to the latest version (App Store or Play Store)
  4. Restart your device
  5. Uninstall and reinstall the app (your account data is saved in the cloud)

If issues persist, email support@tshirtgen.com with:

My design is taking too long to generate

If repeated failures occur, contact support@tshirtgen.com.

I'm not receiving emails (verification, order updates, etc.)

  1. Check your spam/junk folder
  2. Add support@tshirtgen.com to your contacts
  3. Verify your email address in Settings > Account
  4. Try resending verification email
  5. Contact support@tshirtgen.com if still not receiving

Payment failed or was declined

If your payment fails:

  1. Verify card details are correct
  2. Check that your card has sufficient funds
  3. Contact your bank (they may be blocking the transaction)
  4. Try a different payment method
  5. Contact support@tshirtgen.com for assistance

Still Need Help?

If you couldn't find an answer to your question:

Email us: support@tshirtgen.com

Include:

Response time: 24-48 hours (business days)

Legal & Policies

Feedback & Suggestions

We love hearing from our users! If you have:

Email us at support@tshirtgen.com

Thank you for using T-Shirt Generator! 🎨👕

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