Refund and Cancellation Policy

Last Updated: January 3, 2025

This Refund and Cancellation Policy explains the terms and conditions for refunds, cancellations, and returns for T-Shirt Generator purchases. By making a purchase, you agree to this policy.

Contact Information

For refund requests or questions:

1. T-Shirt Purchases

1.1 When You CAN Get a Refund

✅ Before Production Starts

✅ Defective or Damaged Products

✅ Lost or Undelivered Orders

1.2 When You CANNOT Get a Refund

❌ After Production Starts

❌ Change of Mind

❌ Design Dissatisfaction (Non-Defect)

❌ Wrong Size Ordered

❌ Shipping Delays (Beyond Our Control)

1.3 Refund Process for T-Shirts

How to Request:

  1. Email support@tshirtgen.com with:

    • Order number
    • Reason for refund request
    • Photos (if defect)
    • Your account email

  2. We'll review within 24-48 hours

  3. If approved:

    • Refund processed to original payment method
    • Refund appears in 5-10 business days
    • Email confirmation sent

Refund Amounts:

2. Premium Subscriptions ($0.99/month)

2.1 Subscription Refunds

Apple App Store:

How to Request Refund from Apple:

  1. Go to https://reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find T-Shirt Generator subscription
  4. Select "Request a Refund"
  5. Choose reason and submit

Or:

Google Play Store:

How to Request Refund from Google:

  1. Go to https://play.google.com/store/account
  2. Find T-Shirt Generator subscription
  3. Select "Request a Refund"
  4. Follow the prompts

Or:

2.2 Subscription Cancellation

You can cancel anytime:

iOS (Apple):

  1. Open Settings on your iPhone
  2. Tap [Your Name] → Subscriptions
  3. Select T-Shirt Generator
  4. Tap "Cancel Subscription"

Android (Google Play):

  1. Open Google Play Store
  2. Tap Menu → Subscriptions
  3. Select T-Shirt Generator
  4. Tap "Cancel Subscription"

What Happens After Cancellation:

2.3 Subscription Terms

3. Design Generations

3.1 No Refunds for Generation Credits

Design generation credits are non-refundable:

3.2 Failed Generations

If a generation fails due to technical issues:

Not eligible for restoration:

4. Commissions and Payouts

4.1 Commission Earnings

Commissions are earned when:

4.2 Commission Forfeiture

You may lose commissions if:

4.3 Payout Refusal

We reserve the right to refuse payouts for:

No refunds or compensation for forfeited commissions.

5. Defective or Damaged Products

5.1 Quality Guarantee

We stand behind the quality of our products. If you receive:

We'll make it right!

5.2 How to Report Quality Issues

Within 7 days of delivery:

  1. Email support@tshirtgen.com
  2. Include:
    • Order number
    • Clear photos showing the issue
    • Description of the problem
  3. We'll review within 24-48 hours

Resolution Options:

5.3 After 7 Days

6. Shipping Issues

6.1 Lost Packages

If tracking shows package lost:

  1. Wait 10 business days from expected delivery
  2. Contact support@tshirtgen.com with order number
  3. We'll investigate with Printful
  4. Resolution: Replacement or full refund

6.2 Delayed Shipments

Expected timeline:

If significantly delayed:

Not eligible for refund:

6.3 Wrong Address

If you provided an incorrect address:

6.4 Undeliverable Packages

If package returned as undeliverable:

7. Refund Processing

7.1 Refund Timeline

Once refund approved:

7.2 Refund Method

7.3 Refund Amounts

Full Refund:

Partial Refund:

No Refund:

8. International Orders

8.1 Customs and Duties

Customer Responsibility:

Before Ordering Internationally:

8.2 International Returns

9. Return Process

9.1 When Returns Are Required

We typically do NOT require returns for:

Returns required for:

9.2 How to Return

  1. Contact support@tshirtgen.com for return authorization
  2. Package item securely in original or similar packaging
  3. Ship to address provided by support
  4. Include order number in package
  5. Refund processed once we receive and inspect item

Return Shipping Costs:

10. Chargebacks and Disputes

10.1 Contact Us First

Before filing a chargeback:

10.2 Chargeback Policy

If you file a chargeback without contacting us:

Fraudulent chargebacks:

Legitimate disputes:

11. Exceptions and Special Cases

We handle each case individually. Exceptions may be made for:

Contact support@tshirtgen.com to discuss your situation.

12. Our Fulfillment Partner (Printful)

T-shirts are fulfilled by Printful, a third-party print-on-demand service.

What This Means:

Learn More: https://www.printful.com/policies/returns

13. Policy Changes

We may update this Refund Policy to:

Notice of Changes:

14. Questions?

If you have questions about refunds, cancellations, or returns:

Email: support@tshirtgen.com
Response Time: 24-48 hours (business days)

We're here to help! 🎨👕

Summary

Purchase Type Refund Available? Conditions
T-Shirt (before production) ✅ Yes Contact within 24-48 hours
T-Shirt (after production) ❌ No Unless defective or lost
Defective t-shirt ✅ Yes Report within 7 days with photos
Lost package ✅ Yes After 10 days from expected delivery
Premium subscription ⚠️ Through Apple/Google Contact Apple/Google support
Design generations ❌ No Non-refundable credits
Commission earnings ⚠️ Conditional May be reversed if order refunded

Last Updated: January 3, 2025
Version: 1.0

Thank you for your purchase and for being part of the T-Shirt Generator community!

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